We are seeking a Norwegian-speaking Customer Support Advisor to join a multicultural support team based in Spain. You will be the link between international travellers and accommodation providers, ensuring top-tier service and support across inquiries.
Responsibilities
- Provide clear guidance on service and payment inquiries from international travellers.
- Communicate with customers and accommodation suppliers via email and phone.
- Deliver high-quality customer service by identifying needs and offering solutions.
- Mediates between parties and resolves issues with professionalism.
- Follow defined procedures and log all interactions accurately.
- Collaborate in a team to ensure service excellence.
Candidate profile
- Norwegian at C2 level and advanced English proficiency.
- Excellent written and verbal communication skills.
- Strong PC skills (Office 365, CRM, internal platforms).
- Problem-solving mindset and solution-driven approach.
- Motivated, goal-oriented, and customer-focused with adaptability to changing priorities.
- Affinity with accommodation platforms.
- Previous customer service experience is valued.
Employer offers
- Full-time position: 38.5 hours/week with a shift pattern including Sundays, 09:00–20:00.
- Annual gross salary: €22,249.
- Temporary contract with the possibility of permanent status after 3 months.
- Relocation support available.
- Initial 3-week training with ongoing coaching.
- Feel Good program: language lessons, team activities, quizzes.
- Private health insurance (upon permanent contract).
- Flexible remuneration options after probation.
- 27 vacation days per year.
- Free coffee daily and weekly fruit.
- A dynamic, multicultural, international work environment with clear career development.
Hard requirements
- Assessments: QUIA native 80% + English minimum 70%.
- Availability to work from home and from the office when required.
- Personal smartphone needed for certain apps (Android/iOS).
- Desk setup provided: one computer with 1 or 2 screens; best to connect with a network cable.
Ideal profile
The ideal candidate is an empathetic, solution-driven professional with C2 Norwegian, advanced English, and strong technical skills. You must be highly adaptable, customer-focused, and passionate about delivering top-tier service to international travellers.
